Refund and Returns Policy

At Cikitacikii, we strive to ensure that you have a seamless shopping experience with us. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following terms and conditions.

1. General Return Policy

We accept returns for eligible items within 30 days of receiving your order. To qualify for a return, the item must:

Be in its original condition (unused, unwashed, undamaged).
Be in its original packaging with all tags, labels, and accessories intact.
Not fall under the non-returnable items category (see Section 3).

How to Initiate a Return

To start a return, please contact us first at cikitacikii96@gmail.com with the following details:

Order number (starting with #).
Item(s) you wish to return and the reason for the return.
Photos of the item(s) (if they arrived damaged or defective).

Once we approve your return request, we will provide you with the return shipping address and further instructions.

Please do not send items back without prior approval, as we may not be able to process your return.

2. Refunds

Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed within 14 business days to your original payment method.
If the return is due to a defect or an error on our part, we will refund both the item cost and the shipping fee.
For partial returns (returning only some items from an order), the original shipping cost may not be refunded.

Refund Method

Credit/Debit Card payments: Refunds will be credited back to your card within 3-7 business days (depending on your bank).
PayPal payments: Refunds will be credited back within 1-3 business days.
Store Credit: If preferred, we can issue a store credit or gift card instead of a monetary refund.

3. Items That Cannot Be Returned

We do not accept returns for the following:
❌ Digital products or downloadable content (e-books, templates, software, etc.).
❌ Personalized or custom-made items (e.g., items with custom engravings or prints).
❌ Used, worn, or washed items.
❌ Items purchased on final sale or clearance.
❌ Gift cards or promotional items.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to:

Return the original item (following the return process above).
Place a new order for the replacement item.

This ensures that you receive your preferred item without delays in processing exchanges.

5. Shipping Costs & Responsibility

Customers are responsible for return shipping costs unless the return is due to a mistake or defect on our part.
Please use a trackable shipping method, as we are not responsible for lost return shipments.
If the package is returned due to an incorrect address provided by the customer, reshipping fees may apply.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your package with:

Your order number
Clear photos of the defective or damaged item(s)

We will evaluate the issue and offer a replacement or full refund if the damage is verified.

7. Late or Missing Refunds

If you haven’t received a refund after 14 business days, please:

Check your bank account again.
Contact your credit card company or PayPal, as refunds may take time to process.
If you still do not receive the refund, please email us at cikitacikii96@gmail.com for assistance.

8. Contact Information

For any refund or return inquiries, feel free to reach out to us:

📧 Email: cikitacikii96@gmail.com
🌐 Website: www.cikitacikii.com

Thank you for shopping with Cikitacikii! We appreciate your trust in us.